Shipping & Returns
Shipping Methods
Shipping terms
Free Worldwide shipping for orders above € 100,-
We ship all parcels with DHL/UPS/GLS/POSTNORD
Denmark: delivery time 2 -3 days.
International orders
erfurt ApS. offer worldwide delivery. We use insured parcel service and you receive a track & trace no. when we ship the order.
Norway
Delivery time is typically 4-5 business days and costs 20€ for orders under €100,-
Europe
Delivery time is typically 3-4 business days. Shipping € 9,95 for orders under €100,-
Outside Europe
Delivery time is typically 4-6 business days and costs 20€ for orders under €100,-
NOTE:
Non EU customers. Please note that local charges (custom duty, sale tax) may be added to your order, depending on region and local custom duties. These charges are at the customer own expense.
30 days return right
When you shop online at www.erfurtluxury.com you have 30 days to cancel, where you can inform us that you regret your purchase and then return the item(s) to us. Some items are not covered by this right, and it will appear in the ordering process. Right runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.
Do after receiving only handle the goods in a way so that you can establish the nature, characteristics and the way they operate.
To exercise the return right, you should make an unequivocal statement by email within 30 days of receipt of goods.
Easy Returns & Exchanges
Returns
If you regret your purchase, the goods must be returned to:
erfurt ApS.
Uhrevej 17
6064 Jordrup
Denmark
Att. Online store, order number xxx
In return you should make sure that the goods are securely wrapped. You have the responsibility of the package / goods until we receive it. So keep postal receipt and tracking number. You must pay the costs of returning the goods when you regret.
IMPORTANT
Please write with big letters "RETURN PARCEL" outside of the box/ parcel.
We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 30 days.
We do not accept packages sent COD (cash on delivery)
Documentation of your purchase and return form
You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form.
Refunds
When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase (including freight cost). The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.
NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:
You have actually taken the goods in use
It has been damaged while you were responsible for it
You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.
Return right on used items
There is a 30 days return policy on items that you have used. If the item has been used it can still be returned. As a consumer you have the right to take the goods into ”eyesight”, which is the same right that applies to a purchase realized in a physical store. You may after receipt only use the goods in a way so that you can maintain the shape, characteristics and the way they function. If the product is used, you can get back the price paid only partly or not at all. It is the consumer who has to pay for a potential depreciation of the item. We preserve the right to value the item according to what we can get for it in a resale.
Complaints - If there is something wrong with the product Your purchase of covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.
You must contact us within "reasonable time"
You must complain within "reasonable time" after you have discovered the defect. We recommend that you advertise as soon as possible, and within 2 months after the defect was discovered. You can complaint by contacting us via email to fashion@erfurtluxury.com Depending on the specific situation, you will receive further instructions.
The product must be sent to:
erfurt ApS.
Uhrevej 17
6064 Jordrup
Denmark
Att. Online store
When you return the item, please simultaneously as detailed as possible indicate what the problem is. Please use our complaint/return form. It is not a requirement, but it eases our casework, and minimizes processing time for complaint.
By justified complaint we will refund reasonable freight costs
If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for shipment. You have the responsibility of the package / goods up to our reception. So keep postal receipt and tracking number.
Note: We do not accept packages sent COD (cash on delivery) or similar.